A Bridge To Light • clear and respectful support
Service Agreement
A clear understanding of how we will work together helps support feel calm, safe and straightforward.
This agreement explains the nature of the support I offer, our shared expectations and the practical boundaries that help us work together respectfully.
The purpose of this agreement is clarity—not formality for its own sake.
If anything is unclear or you would like to discuss a concern, you are always welcome to ask before we begin.
01 Introduction
Welcome to A Bridge To Light
This agreement outlines the terms under which I offer steady, practical and conversational support.
My intention is to support you during times of change by providing a calm, respectful and grounded presence, along with practical assistance where needed.
02 Nature of support
Informal, personalised support shaped around what is needed
The support offered is informal and personalised. It may include:
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Conversation
Conversation and reflective listening when you need space to talk, consider what is happening or find a clearer perspective.
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Practical assistance
Practical in-home assistance, such as organising, tidying or general support tasks agreed before or during the visit.
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A steady presence
Being present while you navigate situations that feel difficult, uncertain or overwhelming.
This service is not therapy, counselling, medical care or clinical treatment.
03 Client responsibility
Your choices remain your own
You remain responsible for all decisions, actions and outcomes in your life.
Any suggestions or support offered are provided to assist you, but you choose what feels right for you.
04 Scope and boundaries
Clear, agreed and respectful
Support is provided within agreed timeframes and in alignment with what has been discussed prior to the session.
I reserve the right to decline or discontinue work that falls outside the scope of what I can reasonably and safely provide.
05 Limitation of liability
Understanding responsibility
While I take care in the support I provide, I am not responsible for:
Decisions made by you during or after sessions
Outcomes resulting from those decisions
Pre-existing conditions, circumstances or environments
For in-home support, I work under your direction. You remain responsible for your home, belongings and environment.
06 Confidentiality
Your information is treated with respect
All personal information shared will be treated with respect and confidentiality.
Information will only be disclosed if required by law or where there is a serious risk of harm.
07 Working environment
A calm and workable space
To support a calm and effective session:
Please ensure a quiet and safe environment.
For in-home support, we will simply work with what is available and take things one step at a time.
You remain responsible for the safety and condition of your home and surroundings.
Practical arrangements
Clear expectations around bookings
08 Fees and payment
Agreed before booking
Sessions are offered as agreed prior to booking.
Payment terms will be discussed in advance and are expected to be honoured.
View pricing →09 Cancellations and changes
Please give as much notice as possible
If you need to cancel or reschedule, please provide as much notice as possible.
Late cancellations may be charged at the full session rate.
10 Communication and concerns
Please speak openly if something does not feel right
If you have any concerns or feel something is not working for you, please raise it directly so it can be addressed.
My intention is to work with you in a way that feels respectful, practical and supportive. Open communication helps ensure we stay aligned with your needs.
11 Agreement to terms
A shared understanding before we begin
By engaging my services, you acknowledge that you understand and agree to the nature of the support provided and the terms outlined above.
12 Contact
Questions are welcome
If you would like to clarify anything in this agreement, please contact me.
Client name
Signature
Date
Before we begin
You are welcome to ask about anything that is not clear.
A simple conversation can help us make sure the support and arrangements feel right before your booking.
Email Dinah →
A Bridge to Light 